Privacy Policy – Stinstoun Digital

Introduction

Stinstoun Digital Ltd. (“we,” “our,” or “us”) are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

Information We Collect

We may collect and process the following types of information about you:

Personal Identification Information

Name
Address
Phone number

Media Data

Digital copies of your media files

How We Use Your Information

We use your information in the following ways:

To provide and manage our services: To fulfill your orders, manage your account, and provide customer support.
To communicate with you: To send you updates and information regarding your order.
To store your media: We store your digital media files for 12 months from the delivery date of your order.

Data Storage and Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Specifically:

Data Storage: Your personal data and digital media files are stored on Dropbox, accessible only via a secure link provided exclusively to you.
Retention Period: Your data is stored for 12 months from the delivery date of your order, after which it will be permanently deleted.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service providers: Third parties that provide services on our behalf, such as data storage and delivery services.
Legal requirements: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Stinstoun Digital Ltd.
2 High Orchard
Beith
Ayrshire
KA15 1HZ

Email: mail@stinstoun.digital
Phone: 01294 665000

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our services, you acknowledge and agree to the updated Privacy Policy.

Last updated: 6th August 2024

Recent Reviews

Having had a very poor experience with a previous company and being left financially out-of-pocket, I was a little apprehensive in trusting another company. I needn't have worried though because Steven's professionalism helped allay any fears I may have had. He was both helpful and accommodating from start to finish, and the quickness and level of service in digitally transferring my old cine reels surpassed all of my expectations. An incredibly efficient 5-star service on all levels.

Robert Riley
14/06/2024
After a family bereavement we found some old camcorder tapes. I contacted the company and we had excellent customer service and a fast return. We got a few USBs to share with the family and digital links aswell. Was really great to see our family memories from over the years. Would highly recommend this company. Also was really great value for money.

Kevin Barr
16/04/2024
I was recommended Stinstoun Digital by a friend when I was looking for someone to convert my VHS to USB - they were very efficient and I had a link to my video emailed to me within a day and the VHS tape returned to me a few days later. Great service and I would definitely use them again.

Susan Kennedy
25/03/2024
Steven was an absolute delight to work with. He went the extra mile to have my American tapes transferred digitally. After being let down by 2 other companies, Steven found a solution. Communication was spot on. Quick and efficient. Would highly recommend.

Debbie Dewey
04/06/2024
Five star service. I had 3 audio cassettes put onto a USB. The service was excellent from start to finish. There was a delay in receiving my parcel back - not Steven’s fault - but he kept me updated personally every step of the way. I would high recommend this service to anyone. Perfect. Thank you.

Jill Walker
21/03/2024
Steven converted a 1990’s collection of VHS tapes to USB and the cloud for me. The tapes were collected from my home and returned to me upon completion. Excellent communication throughout. It’s great to have easy access to such precious family memories.

Audrey Martin
03/07/2024
Excellent service received from Steven. As a previous customer of the business Steven has recently acquired from Cheshire I was initially a little concerned at entrusting my camcorder tapes to a courier service all the way up to Scotland. I needn't have worried as the delivery to him was seamless & he turned around the tapes within a very short space of time & sent me the digital downloads prior to the return of my original tapes. The cost was very reasonable aswell. There was a little hiccup with regards to the delayed return delivery back to me of the parcel but this wasn't Steven's fault & he communicated with me throughout as to the tracking of the parcel. I wouldn't hesitate to use him again & would like to thank him for his professional service.

Helen
19/03/2024
I had a dozen or so VHS tapes transferred and can't find fault. Excellent service and a fast turnaround. The guy I spoke to was very helpful, and the price was better than I'd seen elsewhere. I'll be going back if I find any more tapes in the loft.

Chris Bell
12/06/2024
Steven converted two cassettes - live opera and concert performances from 1991 - over to digital for me, providing both WAV and MP3 files as requested. He was fantastic from the start, working on the tapes quickly and professionally to provide what I needed. I realised my own audio software couldn't split up the files so I had to get back to him to do an extra editing job for me, which, again, he did expertly and super-fast. I'm overjoyed to have found Steven and the service he provides, and will be inundating him in the months to come with cassettes and a some old vinyl recordings too to convert to digital for us. Can't recommend highly enough.

Kate Ashton
08/08/2024
Brilliant service, priceless memories restored thanks again

Craig Carless
10/08/2024
Fantastic service! Special memories brought back to life once again. Thanks again Steven 😊

Heather Graham
22/08/2024
My sister who lives in New Zealand asked if I could get our old family cine films put on Digital media so she could see them and I came across Sinstoun. Steven was very prompt with his replies and was able to to reproduce our 60+ year old films. My sister was delighted with the result and so am I. The service Steven provided is excellent and I would have no hesitation in recommending him.

Mrs Mills
29/08/2024
I had a set of Hi-8 tapes that I wanted digitising, and have been fortunate to find Steven who has been fantastic in sorting that out for me. Service is faultless, very quick, professional and helpful with the IT tips. I would 100% recommend Steven for his great service, communication and pricing.

Lee Nicholls
08/08/2024
Great service
Great communication
Steven was so helpful,
I would thoroughly recommend Stinstoun Digital

Roger Crawford
27/07/2024
After Steven successfully recovered recordings from a 60+ year old audio tape, I enquired about his other services. That led to Steven supplying a refurbished laptop, which massively exceeded my expectations. The machine looks and performs like a new laptop. I couldn't be happier with the level of service that Steven provided and look forward to dealing with him again in the near future.

David Wilson
15/06/2024
I wanted some very ancient cassette tapes transferred to digital and CD, and was anxious that they should not go astray since I am based in London. Steven could not have been more helpful, keeping in touch every step of the way and - particularly for the CDs - kindly and painstakingly interpreting my rather untechnical requests.

Justin Gilbert
12/05/2024