Shipping Policy

Introduction

At Stinstoun Digital Ltd. (“we,” “our,” or “us”), we understand that the items you send to us often hold significant personal or sentimental value. This Shipping Policy outlines how we handle shipping, what services we use, and what responsibilities lie with both us and our customers during the shipping process.

Shipping to Us

While we take great care with all orders, we are unable to accept responsibility for any loss or damage to items in transit — either when they are on their way to us or when we return them to you.

We strongly recommend using tracked shipping methods when sending items to us. Services such as Royal Mail Tracked 24 or Tracked 48 provide real-time tracking updates and added peace of mind during the delivery process.

Shipping from Us

Once your order is complete, we will return your items using reliable and trackable services. The shipping method will depend on the size of your item:

  • Smaller items: Typically sent via Royal Mail Tracked 24 or Tracked 48.

  • Larger items: Shipped using FedEx.

All shipping is arranged through our logistics partner Parcel2Go (www.parcel2go.com), who act on our behalf. As a result, tracking information may be issued by Parcel2Go, Royal Mail, or FedEx, depending on the service used.

Insurance and Liability

All outgoing parcels include nominal insurance cover up to a value of £20. Due to the unique and personal nature of the contents we handle, processing insurance claims can be challenging and may not always result in compensation.

While we cannot accept liability for loss, damage, or the outcome of any claim, we are committed to assisting you through the claims process to the best of our ability.

Personal Collection

If you would prefer to avoid the potential risks associated with shipping, we welcome customers to deliver and collect their items in person.

Acknowledgement

By placing an order with us, you acknowledge and accept the terms set out in this Shipping Policy.

Contact Us

If you have any questions or concerns about this Shipping Policy or our shipping practices, please don’t hesitate to get in touch:

Stinstoun Digital Ltd
2 High Orchard
Beith
Ayrshire
KA15 1HZ

Email: mail@stinstoun.digital
Phone: 01294 665000

Last updated: 23rd April 2025